Service Design Sprints
a strategy, framework and blueprint for teams to sustainably build an innovative & transformative end to end user-centred service design process for real innovation and substantial business impact
Purpose:
A strategy and framework for sustainable innovation using empathy as your guiding philosophy, service design and experience design is human-centred in teams design processes, elevating for scale an holistic service delivery and user experience
Focus:
This creative event will focus on building a creative framework and service blueprint for a user-centred approach in teams to the development and delivery of service and product ideas building and managing user experiences.
An innovative and creative framework embedding a transformative design culture in multidisciplinary teams for implementation of innovative product and service delivery
Who:
Key stakeholders and decision makers
Duration:
1day
A new framework
to inspire
teams and stakeholders to create end to end
user-centred service delivery
outcomes
we facilitate and support you and your team to be creative and to innovate delivering:
End to end framework
A service blueprint tailored to meet complex projects and services that are adaptable and can be applied across your service and product platforms for real innovation
Teams empowered
Multidisciplinary teams take ownership of product and service delivery for greater user experiences
Aligned Service Delivery
Teams across platforms design in aligned service and user values, interactions and experiences through a collaborative culture aligned to a service blueprint
Replay report
We will produce a digital keynote for key stakeholders with analysis and next steps for real innovation and substantial business impact
impact and benefits
of our Service Design Sprint on your teams, products, services and organisation:
1- User-centred perspective in the delivery of complex services
2- A better organisational understanding of user issues, interactions and opportunities
3- Build a framework in which multidisciplinary teams are responsible for user experiences
4- Experiences consistent across touch points across all services meeting user needs
5- Align and optimise your companies operations supporting user needs
6- Effective planning and organising of teams and infrastructure
improving the quality of user interactions with your products and services
