Service Design Sprints  

a strategy, framework and blueprint for  teams to sustainably build an innovative & transformative end to end user-centred service design process for real innovation and substantial business impact

Purpose:
A strategy and framework for sustainable innovation using empathy as your guiding philosophy, service design and experience design is human-centred in teams design processes, elevating for scale an holistic service delivery and user experience     
Focus:
 
This creative event will focus on building a creative framework and service blueprint for a user-centred approach in teams to the development and delivery of service and product ideas building and managing user experiences.
An innovative and creative framework embedding a transformative design culture in multidisciplinary teams for implementation of innovative product and service delivery
 
Who:
 
Key stakeholders and decision makers
 
Duration:
 
1day
Frames

A new framework

to inspire

teams and stakeholders to create end to end

user-centred service delivery

outcomes 

we facilitate and support you and your  team to be creative and to innovate delivering:

End to end framework  

A service blueprint  tailored to meet complex projects and services  that are adaptable and can be applied across your service and product platforms for real innovation 

Image by Sigmund

Teams empowered 

Multidisciplinary teams take ownership of product and service delivery for greater user experiences 

Production Team Meeting

Aligned Service Delivery

Teams across platforms design in aligned service and user values, interactions and experiences through a collaborative culture aligned to a service blueprint 

Creative Working

Replay report 

We will  produce a digital keynote  for key stakeholders with analysis and next steps for real innovation and substantial business impact

Graphic Design

impact and benefits 

of our Service Design Sprint on your teams, products, services  and organisation:
 
1- User-centred perspective in the delivery of complex services 
 
2- A better organisational understanding of user issues, interactions      and opportunities 
3- Build a framework in which multidisciplinary teams are                      responsible for user experiences
 
4- Experiences consistent across touch points across all services      meeting user needs  
5- Align and optimise your companies operations supporting           user needs
6- Effective planning and organising of teams and infrastructure 
    improving the quality of user interactions with your products and      services