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Vintage Floor Tiles

0.1 blueprint your product, service or strategy 

for a single source of truth


A strategy and framework for sustainable innovation using empathy as your guiding philosophy, service design and experience design is human-centred in teams design processes, elevating for scale an holistic service delivery and user experience     

This creative event will focus on building a creative framework and service blueprint for a user-centred approach in teams to the development and delivery of service and product ideas building and managing user experiences.

An innovative and creative framework embedding a transformative design culture in multidisciplinary teams for implementation of innovative product and service delivery
Key stakeholders and decision makers



2 days

impact and benefits 

for a single source of truth

1- User-centred perspective in the delivery of complex services 
2- A better organisational understanding of user issues, interactions and opportunities 

3- Build a framework in which multidisciplinary teams are responsible for user experiences
4- Experiences consistent across touch points across all services meeting user needs  

5- Align and optimise your companies operations supporting user needs

6- Effective planning and organising of teams and infrastructure improving the quality of user interactions with your         products   and services  

the playback portfolio

print & digital 

We will  produce a printed and digital portfolio for key stakeholders with analysis and next steps for real innovation and substantial business impact

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