0.1 blueprint your product, service or strategy
for a single source of truth
Purpose:
A strategy and framework for sustainable innovation using empathy as your guiding philosophy, service design and experience design is human-centred in teams design processes, elevating for scale an holistic service delivery and user experience
Focus:
This creative event will focus on building a creative framework and service blueprint for a user-centred approach in teams to the development and delivery of service and product ideas building and managing user experiences.
An innovative and creative framework embedding a transformative design culture in multidisciplinary teams for implementation of innovative product and service delivery
Who:
Key stakeholders and decision makers
Duration:
2 days
impact and benefits
for a single source of truth
1- User-centred perspective in the delivery of complex services
2- A better organisational understanding of user issues, interactions and opportunities
3- Build a framework in which multidisciplinary teams are responsible for user experiences
4- Experiences consistent across touch points across all services meeting user needs
5- Align and optimise your companies operations supporting user needs
6- Effective planning and organising of teams and infrastructure improving the quality of user interactions with your products and services
the playback portfolio
print & digital
We will produce a printed and digital portfolio for key stakeholders with analysis and next steps for real innovation and substantial business impact